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Hotel Policy

The Johnson’s Hotel policies are made available to customers on website and they have to agree to its terms during the order process. Customers have to click on an “Accept” or “Agree”button before submitting their payment information. ¬†:

Booking Policy:

1. All bookings must be paid in full at the time of booking.

2. Upon Check In the primary guest must be at least 18 years of age.

3. It is mandatory for guests to present valid photo identification at the time of Check In.A Driving License, Voter ID Card or Passport will be considered as a valid photo ID.

4. The inclusion of ‘extra bed’ with a booking is facilitated with a mattress as an extra bed.

5. The amount paid for the room is inclusive of taxes but does not include charges for optional services and facilities such as Room Service, Meals or snacks , Laundry etc.. These will be charged at the time of Check Out.

6. The Credit Card Holder or on whose name the reservation is done must be one of the travellers.

7. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a ‘couple’ if suitable proof of identification is not presented at check In.

8. We reserve the right to cancel or modify reservations where it appears that a customer has Engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.

Cancellation and Refund Policy:

After a booking has been made only 75% of the total billed amount is refundable if it is cancelled 2 weeks ( fourteen days) prior to arrival. No payments will be refunded any time after that period and the full amount will be charged to the customer.Please contact us to make any modifications or cancellations in your booking.

Children Policy:

1. Children below 12 years stay complimentary in the room with the parents without any charges.

2. Any person above 12 years is taken as an adult and will be charged extra from the room tariff displayed.

Arrival and Departure Policies:

1. Check-in time is after 12:00 P.M, Check-out time is before 11:00 A.M.

2. Early check in or late check out is subject to availability and is chargeable an additional INR 100 per hour over and above the booking fee by the hotel directly.